If you need to report an issue with the service, please contact us.

Penguin Random House will be doing EDI System Maintenance on Saturday, June 28, 2025 from 11:30 PM EDT to Sunday, June 29, 2025 1:30 AM EDT.

During this maintenance window all in-bound and out-bound communications (ftp, sftp, ftps, AS2, VAN) with Penguin Random House EDI System will be unavailable.

During this maintenance window please do not submit any EDI Purchase orders and you will not be receiving any outbound EDI Purchase Order Acknowledgements (POA), functional acknowledgements (FA), ASNs and Invoices from Penguin Random House.

We appreciate your patience and apologize in advance for any inconvenience.

Should you have any questions or concerns regarding this matter, please email edisupport@penguinrandomhouse.com

Best regards -
Penguin Random House EDI Support

Pubnet and Pubeasy experienced a service interruption on 6/12/25 from approximately 2-3pm ET due to an outage with Google Cloud, which provides a vital component of our services. While normal service has resumed, there may be further interruptions if Google Cloud continues to have issues.

If you receive a Pubnet transmission error, please verify that Pubnet has received your documents through the Tracking Tool. The Document Tracking Guide is available here.

We apologize for any inconvenience.

Pubnet experienced an outage on Tuesday, June 10th, 2025. If you sent a purchase order between 10 am ET and 11 am ET and are not sure if it was delivered, please use the tracking tool to verify or contact us directly.

We apologize for any inconvenience.